INTRODUCTION

I enjoy working with brands to spread the word about the work they do, whether that’s through content creation, customer service, or marketing through meaningful stories. If you’re looking for a team player who finds joy in helping others solve problems big or small, I’m your gal. 👍

CV: .pdf | .docx

SKILLS

Blogging and content creation
Email/chat customer support
Writing and editing documentation
Editorial calendar management
Email marketing
Project management

AREAS OF INTEREST AND EXPERTISE:

  • Brainstorming and publishing quality blog posts, resources, and documentation
  • Delivering amazing customer support via email/live chat
  • Managing your existing editorial calendar
  • Participating in exciting new areas like project management, customer success, and other leadership roles

COUNTRIES VISITED 

New York, California, and Maryland, USA
Oxford and London, UK
Singapore, SINGAPORE
Kuala Lumpur, MALAYSIA
Hong Kong, HK
Macau, CHINA
Beijing, CHINA
Istanbul, TURKEY
Dubai, UAE

Languages: English and Filipino with a tiny hint of verbal Fookien. I hope to learn fluent Mandarin someday!

KEY INTERESTS 

Southeast Asian and Latin American literature
Greek, Hawaiian, Asian, and Filipino mythology
Social entrepreneurship
Book design and the publishing industry
Locally made lifestyle products and businesses
SaaS companies and remote work

WORK EXPERIENCE

Writer/Contributor at Supported Content
2018-Present | REMOTE/FREELANCE

I recently joined as a writer for Supported Content, a content marketing agency dedicated to providing quality content for companies focused on delivering amazing experiences for their customers.

Published work:
The Difference Between Customer Support and Customer Success via HelpScout
Top 10 Slack Apps to Make Work Easier via BubbleIQ

Customer Support Advocate for Kayako, Ltd.
2017-2018 | REMOTE/FULL-TIME

A member of the Support team (London division), I help customers find their away around the product while crafting self-service content. I’ve also written articles on self-service and customer support for the Kayako blog.

Published work: Personalizing Auto-Responses: Smart Settings for Proactive Support (blog) | Create Your Own FAQ Template from Scratch (blog) | Sharing secure access to your Kayako Classic helpdesk (docs)

Contributing review writer for Zapier.com
2015-2018 | FREELANCE

Driven by my interest in desktop and mobile apps, I contribute to Zapier’s Zapbook by writing detailed reviews of apps included in their app directory.

Published reviews:

Gumroad
PayPal
Wunderlist
WooCommerce
Freshbooks (New)

Product specialist + Blog content creator for TeamGantt.com
2016-2017 | REMOTE/PART-TIME

I helped users navigate through the product and collaborate with the engineering team to solve technical issues. On the side, I managed the company’s editorial calendar to ensure there is a steady queue of quality content to publish each week.

Published work: How to Stop Task Switching Without Actually Fighting It | 30 Dead Simple Productivity Hacks for Remote Teams

Staff writer + Editorial manager at DesignGood.com
2013 – 2015 | REMOTE/FULL-TIME

I managed the brand’s editorial calendar while reaching out to story leads for compelling stories about people and brands using creativity to make a social impact.