I enjoy working with brands to spread the word about the work they do, whether that’s through great content, amazing customer service, or marketing through meaningful stories. If you’re looking for someone who’s obsessed with quality work and an innate desire to help people, I’m your gal. 👍
Blogging and content creation
Email/chat customer support
Writing and editing documentation
Editorial calendar management
AREAS OF INTEREST AND EXPERTISE:
Brainstorming and publishing quality blog posts, resources, and documentation
Delivering personal, no-BS support via email/live chat
Managing your existing editorial calendar or starting a new one from scratch
Participating in exciting new areas like project management, customer success, and other leadership roles
New York, California, and Maryland, USA
Oxford and London, UK
Kuala Lumpur, MALAYSIA
Hong Kong, HK
Languages: English and Filipino with a tiny hint of verbal Fookien. I hope to learn fluent Mandarin someday!
Southeast Asian and Latin American literature
Greek, Hawaiian, Asian, and Filipino mythology
Book design and the publishing industry
Locally made lifestyle products and businesses
SaaS companies and remote work
Customer Support at 1Password
2018-Present | REMOTE/FULL-TIME
With focus on the Mac and iOS platforms, I help 1Password users new and current dig deep into their current 1Password setup to troubleshoot product issues, understand 1Password membership differences in use case and requirements, and report bugs to the Apple development team.
Writer/Contributor at Supported Content
2018-Present | REMOTE/FREELANCE
I recently joined as a writer for Supported Content, a content marketing agency dedicated to providing quality content for companies focused on delivering amazing experiences for their customers.
The Difference Between Customer Support and Customer Success via HelpScout
Top 10 Slack Apps to Make Work Easier via BubbleIQ
Connecting Customer Experience Goals to Financial Metrics to Prove ROI via CloudCherry
Customer Support Advocate for Kayako, Ltd.
2017-2018 | REMOTE/FULL-TIME
A member of the Support team (London division), I help customers find their away around the product while crafting self-service content. I’ve also written articles on self-service and customer support for the Kayako blog.
Published work: Personalizing Auto-Responses: Smart Settings for Proactive Support (blog) | Create Your Own FAQ Template from Scratch (blog) | Sharing secure access to your Kayako Classic helpdesk (docs)
Contributing review writer for Zapier.com
2015-2018 | FREELANCE
Driven by my interest in desktop and mobile apps, I contribute to Zapier’s Zapbook by writing detailed walk-throughs of partner apps included in their app directory.
Published work will be added here soon, as Zapier’s going through an overhaul of their app directory.
Product specialist + Blog content creator for TeamGantt.com
2016-2017 | REMOTE/PART-TIME
I helped users navigate through the product and collaborate with the engineering team to solve technical issues. On the side, I managed the company’s editorial calendar to ensure there is a steady queue of quality content to publish each week.
Staff writer + Editorial manager at DesignGood.com
2013 – 2015 | REMOTE/FULL-TIME
I managed the brand’s editorial calendar while reaching out to story leads for compelling stories about people and brands using creativity to make a social impact.
Tutorials writer + Blog author at Envato.com
2012 – 2014 | FREELANCE
I first joined the Envato network in 2012 as a blog author for AppStorm.net, writing reviews and round-ups of desktop, mobile, and web apps. I then switched over to Tutsplus.com briefly to write tutorials on how to use apps to get things done.
Bachelor of Arts Major in Literature
De La Salle University – Manila
Bachelor of Arts Major in Communication Arts
De La Salle University – Manila
AWARDS AND HONORS
Outstanding Thesis Award
De La Salle University – Manila (2013)
Received the award for my work on Animalia: Mending Human and Animal. This is an animal poetry collection and my ongoing creative work.
2nd Honors Dean’s List
De La Salle University – Manila (2011-2012)
Recognized as a dean’s lister for the 2nd and 3rd terms of academic year.
- VP of Documentation, Literature Circle
- Feature writer, The La Sallian / The Menagerie
- Guild member, DLSU Harlequin Theatre Guild