Summary

Empathy, clarity, and active listening—these principles define my approach to customer support and documentation. And with 10 years of remote work experience, I’m no stranger to working across time zones with small to large SaaS teams and companies.

If you’re looking for a self-starter and team player to provide round-the-clock support to your customers, or write clear self-service documentation for your product, let’s chat. 👋

CV: .pdf

I can help you with:

  • Writing and publishing self-service content
  • Helping customers understand your products or services (tech/product/customer support)
  • Troubleshooting and communicating issues to Product and Engineering teams
  • Managing your existing editorial calendar or starting a new one from scratch
  • Participating in exciting new areas like project management, customer success, and other roles

Stephanie is a thorough, detailed writer who I’ve had the pleasure of working with for years across freelance projects at Envato and Zapier. She’s quick to learn how to use new software and explain it to others in clear copy.

— Matthew Guay, Senior Staff Writer at Zapier

EDUCATION

Bachelor of Arts Major in Literature
De La Salle University – Manila
2011-2013 (graduated)

Bachelor of Arts Major in Communication Arts
De La Salle University – Manila
2007-2009 (incomplete)

AWARDS AND HONORS

Outstanding Thesis Award
De La Salle University – Manila (2013)
Received the award for my work on Animalia: Mending Human and Animal. This is an animal poetry collection and my ongoing creative work.

2nd Honors Dean’s List
De La Salle University – Manila (2011-2012)
Recognized as a dean’s lister for the 2nd and 3rd terms of academic year.

EXTRA-CURRICULAR

  • VP of Documentation, Literature Circle
  • Feature writer, The La Sallian / The Menagerie
  • Guild member, DLSU Harlequin Theatre Guild