INTRODUCTION

Empathy, active listening, and dedication—these are my personal tenets as an advocate for good service and customer happiness. I’ll help you rise above the noise by turning dry tickets into delightful conversations, and using these interactions to create self-service content, resources, and systems that strengthen the support experience. Being fully remote, I help teams provide round-the-clock support, so that customers get help when they need it the most. 👍

CV: .pdf

SKILLS

Blogging and content creation
Writing and editing documentation
Email/chat customer support
Editorial calendar management
Email marketing
Project management

AREAS OF INTEREST AND EXPERTISE:

  • Brainstorming and publishing quality blog posts, resources, and documentation
  • Delivering above-and-beyond customer support from initial contact to resolution
  • Troubleshooting and communicating issues to Product and Engineering teams
  • Managing your existing editorial calendar or starting a new one from scratch
  • Participating in exciting new areas like project management, customer success, and other leadership roles

EDUCATION

Bachelor of Arts Major in Literature
De La Salle University – Manila
2011-2013 (graduated)

Bachelor of Arts Major in Communication Arts
De La Salle University – Manila
2007-2009 (incomplete)

AWARDS AND HONORS

Outstanding Thesis Award
De La Salle University – Manila (2013)
Received the award for my work on Animalia: Mending Human and Animal. This is an animal poetry collection and my ongoing creative work.

2nd Honors Dean’s List
De La Salle University – Manila (2011-2012)
Recognized as a dean’s lister for the 2nd and 3rd terms of academic year.

EXTRA-CURRICULAR

  • VP of Documentation, Literature Circle
  • Feature writer, The La Sallian / The Menagerie
  • Guild member, DLSU Harlequin Theatre Guild